A job interview is your first chance at making a good impression on a potential employer. It could be the first and last time that you’ll ever get the chance to work for a particular company so you need to make sure that you’re at your best when you sit in front of the interviewer.
1) Ensure that you’re fluent in the languages needed for the job. Since most business process outsourcing (BPO) companies in Malaysia provide services for enterprises based in the United States and Europe, applicants are usually required to be fluent in speaking and writing the English language. That said, make sure that your English proficiency is up to par with the requirements before you send in your resume. If you are not that proficient in English, there are still plenty of companies in the country’s BPO industry that are looking for speakers of the local language.
2) Learn as much as you can about the company and don’t forget to take notes. There will always come a point during the interview wherein the interviewer will try to quiz you on your knowledge about the company and its services or products. One common question is that they’ll ask you why you think that you’re a good fit for the company. You can’t provide a satisfactory answer to this question if you haven’t done your research.
3) In your resume, highlight the skills and experiences that are most relevant to the job you are targeting. For instance, if you are asked to list down your work history, the one on the top should be a previous job that is very similar to the one you are applying for. Employers want to hire people who have a working knowledge of how their companies are run.
4) Get your hands on sample interview questions and have someone ask these from you in a mock interview. This is a good way to get rid of pre-interview jitters. It will also familiarize you with the terms and information about the company that you need to keep in mind. Interviews for customer service jobs can take a few minutes or an hour depending on the number of people in the session. If the line of applicants is long, you will usually be asked questions that directly pertain to the company’s services and how you can contribute to the company’s growth. If you’re the only person being interviewed that day, questions can become more personal as the interviewers try to measure not only your technical skills but your personal characteristics as well.
5) Include reliable references in your resume. Again, it’s advisable that you highlight your references from companies who are engaged in the same or similar industry as the company you are trying to secure a job from. Most interviewers will look at this as an advantage on your part.
The main takeaway here is that you need to do your research about the company before you step into an interview. Your goal is to show with confidence to the interviewers that you have the skills and the knowledge to perform your job. You will only be able to accomplish this if you’ve taken the time to browse the company’s website, read its press releases, or even interview some of its current or former employees for additional advice.